Complaints

If something is wrong during your stay, please tell the duty manager straight away: almost everything can be put right on the spot, and it is much harder to fix after you have gone home.

After your stay

Write to Sophie Marchetti, General Manager, at r+ferrier-gm@haggl.ai or 41 Sumner Street, London SE1 9LA, with your booking reference. We acknowledge every complaint within two working days and send a full reply within ten working days.

If you are not satisfied

Ask for your complaint to be reviewed by our managing director, Imogen Hale, who will reply within a further ten working days. If you paid by card, you may also be able to ask your card issuer for help. You can get free advice from Citizens Advice (consumer helpline 0808 223 1133).